Bonhaye

Lifestyle brand creating luxury accessories, homewares & gifts

Shipping Methods

We pride ourselves on supplying our customers with a quick delivery. Orders are normally despatched on the day of purchase up to 2PM, Monday to Friday, and sent by Royal Mail.

DELIVERY CHARGES PER ORDER

  • UK Standard Delivery (approx 2 – 3 days), Royal Mail 1st Class Signed For £4.95 Delivered Monday-Saturday (excluding bank or public holidays)

  • UK Next Day Delivery, Royal Mail Special Delivery Guaranteed by 1PM £8.95 Delivered Monday-Friday (excluding bank or public holidays)

  • UK Next Day Delivery on a Saturday, Royal Mail Special Delivery Guaranteed by 1PM on a Saturday £12.00

  • Worldwide Delivery (approx 3 – 14 days),  Royal Mail International Tracked and Signed For £12.95

  • FREE delivery (UK & Worldwide) on ALL orders with a value of £100.00 or more.

In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt.

If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier.

Easy Returns & Exchanges

We will happily offer an exchange or refund on items returned within 28 days of receipt (14 days  on sale items) so long as it reaches us in the same condition as it was received by you. 

We simply ask the item(s) is returned to us in their original unworn, re-saleable condition complete with all original packaging. We will happily exchange for a different size, providing these are in stock, different product of same value or refund the cost of the item(s).

Please wrap the item securely, obtain a proof of posting and ensure you provide your full return address and the full details of any exchange size/s required.

Items should be returned to:

Country Cashmeres, Wandas, Venlake, Uplyme, Lyme Regis, Dorset DT7 3SE

Apologies, but we do not refund the delivery charge on the original order and we do not offer Freepost on returned items.

If your purchase is faulty, or the wrong order has been sent out, please email us on  info@bonhaye.co.uk and we will advise you how to proceed.